Role Overview
Supports customer success initiatives by serving as a liaison between customers and internal teams, ensuring a positive customer experience throughout the customer lifecycle.
What You Will Do
Coordinate and drive resolution of customer concerns and escalations, support and facilitate the onboarding experience for new customers, and identify trends and opportunities for improvement through customer feedback.
Why It Might Be a Fit
The ideal candidate is a proactive problem solver who excels at relationship building, cross-functional collaboration, and driving customer satisfaction.
Requirements
- 2-3 years of experience in Customer Success, account management or a similar customer-facing role at an IT solutions or ERP software company
- Familiarity with ERP solutions and services, Acumatica, Sage Intacct a plus
- Strong communicator with negotiation skills, conflict resolution, and clear expectations
- Understanding client advocacy
- Proven track record of managing and retaining customer relationships
- Comfortable with working with multiple stakeholders, maintaining and building relationships across levels of seniority and functions
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home
To apply for this job please visit jobs.workable.com.
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