Senior Customer Success Manager II

Role Overview

As a Senior Customer Success Manager, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes strategic influence and development of the existing business of the assigned T Cloud Public customers, comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage, and avoiding ‘churn’ through proactive analysis and management of T Cloud Public customers.

What You Will Do

Your main day-to-day responsibilities will include participating in the planning and forecasting processes, transferring customer requirements to the T Cloud Public impediment and demand process, supporting the further development of cloud handling support, and ensuring customer satisfaction.

Why It Might Be a Fit

You will be a fit for this role if you have top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development, and strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise.

Requirements

• Completed degree in computer science, engineering or comparable training or further education
• Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development
• Top knowledge and experience in the field of AI
• Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
• Fluent written and spoken German and English
• Willingness to travel nationally and internationally

Benefits

• Flexible compensation plan (health insurance, meal vouchers, childcare, transport)
• Telemedicine
• Life and accident insurance
• Social fund
• Wellbeing & time off (26+ working days of vacation per year)
• Free access to specialist services (medical, legal, wellness)
• 100% salary coverage during medical leave

Tagged as: Compensation Design, Forecasting