Marketing Operations Senior Manager

Role Overview

This role is central to delivering a disciplined go-to-market engine for Talkdesk, ensuring marketing investments directly drive pipeline and business growth. The Senior Manager of Marketing Operations will sit at the bridge between high-level GTM strategy and day-to-day execution, partnering directly with the CMO, marketing leadership, campaign leads, and project managers.

What You Will Do

The Senior Manager will own the operational rhythms that power the department, including fiscal planning, cross-functional program governance, and actionable executive insights. They will champion insights over information, analyzing full-funnel performance to guide what programs to scale, what to reduce, and where the next dollar of investment should go.

Why It Might Be a Fit

The ideal candidate will have a high degree of autonomy and strategic ownership, with the ability to translate high-level vision into structured programs and rally cross-functional teams around shared milestones. They will be invested in the success and credibility of the Marketing organization, with a deep understanding of B2B full-funnel mechanics, pipeline pacing, and sales interlock.

Requirements

• 6 to 8+ years of experience across B2B technology marketing disciplines
• Demonstrated experience partnering directly with marketing executive leadership (CMO/VP) to translate data into strategic decisions and executive narratives
• Proven track record creating, forecasting, and reporting on multi-million dollar marketing operating plans and budgets
• Strong program management foundation with experience running high-visibility departmental initiatives from planning through completion
• Advanced hands-on proficiency in building the marketing analytics needed to deliver insights over information
• Demonstrated success redesigning workflows, eliminating departmental silos, and improving speed to market
• Applied experience using modern AI tools and workflows to improve marketing productivity, along with a passion for coaching and upskilling colleagues
• Deep understanding of B2B full-funnel mechanics, pipeline pacing, and sales interlock

Benefits

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP)
• 401(k) plan
• Uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees
• 14 paid holidays each year
• Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards

Tagged as: Forecasting