Customer Experience Associate – Korean Language Skills and Asset

Role Overview

The Customer Experience Associate will work in a fast-paced environment, processing financial transactions, understanding customer needs, and recommending solutions to promote banking solutions and complete business processes in a timely and accurate manner.

What You Will Do

The role involves processing financial transactions, understanding and determining customer needs, responding and resolving customers’ concerns, achieving assigned goals and business objectives, and delivering quality customer experiences.

Why It Might Be a Fit

The ideal candidate will be a go-getter who can exercise initiative, be accurate and detail-oriented, and handle several tasks and changing priorities. Strong communication skills and a dynamic personality are essential for this role.

Requirements

• High School diploma
• 1+ years of relevant experience
• Undergraduate degree or equivalent (asset)
• Strong administration, organizational, planning and time management skills
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• Korean language skills (asset)

Benefits

• Dental insurance
• Vision insurance
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs