Customer Experience Associate

Role Overview

The role is part of the Personal & Commercial Banking line of business, and the colleague will be the frontline of TD Bank, building deep and long-lasting relationships with customers. The colleague will perform a broad range of customer service transactions and provide information and advice on services, products, and solutions to existing or prospective TD customers.

What You Will Do

The colleague will process financial transactions, understand and determine customer needs, respond and resolve customers’ concerns, achieve assigned goals and business objectives, connect personally with customers, and deliver quality customer experiences.

Why It Might Be a Fit

The colleague will be a go-getter who can exercise initiative, be accurate and detail-oriented, and handle several tasks and changing priorities. They will also be a dynamic communicator who can connect with different people in a calm, courteous, and effective manner.

Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Benefits

• Base salary
• Variable compensation
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs