Product Operations Lead

Role Overview

We’re looking for a Product Operations Lead to shape the functional experience of our products to meet the needs of a high-growth customer base. The ideal candidate combines technical intuition with a data-oriented mindset and strong organizational skills.

What You Will Do

As Product Operations Lead, you will be the operational bridge between Product, Engineering, Finance, and our customers—turning product capabilities into repeatable, scalable processes so customers can launch quickly, devices connect reliably, and billing is accurate from day one.

Why It Might Be a Fit

This role will report to our VP of Product, working closely with Teal’s VP of Engineering and Chief Executive Officer. You will also partner day to day with Customer Success, Sales, and Finance to make sure products are implemented, provisioned, and billed smoothly at scale.

Requirements

• 5+ years of product operations experience in telecommunications software, ideally in connectivity, Physical AI, IoT, or SaaS environments.
• 5 years of telecommunications business operations experience, with exposure to areas such as carrier relationships, provisioning, or billing and revenue operations.
• Proven experience leading and developing teams.
• Strong analytical skills and comfort working hands-on with data; able to write queries, build reports, and turn findings into clear recommendations.
• Excellent written and verbal communication skills, with the ability to present to executives and work effectively across technical and non-technical teams.
• Technical project management certification (e.g., PMP or Agile/Scrum) or equivalent hands-on experience.
• Familiarity with eSIM/eUICC technology, mobile network operations, or BSS/OSS systems is a strong plus.
• Software familiarity: Excel, Claude, Databricks, Superset, MySQL.

Benefits

• Competitive salaries
• Comprehensive health benefits
• Equity packages