Assistant Customer Experience Operations Manager

Assistant CX Operations Manager responsible for leading day-to-day operations, implementing initiatives, and improving customer experience. Coordinates communications and recognizes agents and teams for high performance.

Requirements

• High School Diploma or equivalent
• 2 years team leadership or supervisory experience (preferably in a contact center)
• 3 – 5 years of Customer Call Center experience with 1 year of luxury hospitality, automotive, etc experience required
• Experience in managing and coaching others and improving performance
• Project Management experience preferred

Benefits

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)