Graduate Customer Experience (CX)

Role Overview

Symbio is looking for a Graduate Customer Experience (CX) Coordinator to join their team. The role is based in Sydney and involves helping to improve the customer experience across the Symbio Wholesale Division. The successful candidate will learn from experienced professionals, contribute to meaningful projects, and develop their skills from day one.

What You Will Do

The Graduate Customer Experience (CX) Coordinator will gather, analyse and interpret customer feedback and CX data, assist in enhancing and improving the brand, reputation, products, services and operational support, and contribute to initiatives that help achieve business goals and customer experience KPIs.

Why It Might Be a Fit

Symbio is looking for a curious, motivated and eager to learn individual who is ready to launch their career in customer experience. The successful candidate will have a degree in Marketing, Product Design, Service Design, User Experience, or a related discipline, and will be able to bring a strong analytical mindset, excellent written and verbal communication skills, and a creative and innovative mindset.

Requirements

• Degree in Marketing, Product Design, Service Design, User Experience, Business, Communications or a related discipline
• Previous exposure to Customer Experience, Customer Service, Retail, internships, university projects, or work experience
• Strong analytical skills with the ability to investigate and solve problems methodically
• Excellent written and verbal communication skills
• Exposure to customer insight tools such as Qualtrics, SurveyMonkey, AI models, or similar platforms
• Strong organisational and planning skills, with the ability to coordinate interviews, surveys and customer research activities
• A creative and innovative mindset, always looking for ways to improve and add value
• Strong stakeholder management and relationship-building skills
• An interest in the technology and telecommunications industry
• Effective time management and prioritisation skills

Benefits

• 26 weeks paid parental leave for permanent employees
• Discounted internet up to the value of $109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth
• Yearly Aussie merch allowance

Tagged as: Data Analysis