Customer Success Manager

Role Overview

We’re looking for a Customer Success Manager to join our team, who will help us continue to grow by building strong relationships with our customers and helping them achieve their fundraising goals.

What You Will Do

The day-to-day responsibilities of this role include building trusted relationships with customers, creating customer success plans, leading regular business reviews, and providing guidance based on industry best practice and customer objectives.

Why It Might Be a Fit

We’re looking for someone who is a confident communicator, comfortable using data and insight to influence conversations, and naturally curious with a collaborative approach.

Requirements

• Experience in enterprise customer success within a business-to-business (B2B) software as a service (SaaS) environment
• Experience managing customers with multiple stakeholders and complex organisational structures
• An understanding of the charity, fundraising, or non-profit sector
• Experience gathering customer feedback and working with product teams to help shape future improvements

Benefits

• Competitive salary
• 25 days leave a year
• Health contribution
• Range of benefits to suit
• Three charity days allocated to support a cause that matters to you