Customer Success Manager

Role Overview

The Customer Success Manager will support the success and retention of our China client base, ensuring customers derive value from EIU’s solutions and services. The role involves managing a portfolio of accounts across the customer lifecycle, taking ownership of retention strategy and renewals for lower-tier accounts, and working closely with Account Managers to support engagement and renewal outcomes for high-value and strategic customers.

What You Will Do

Key responsibilities include managing a portfolio of China & Taiwan client accounts, supporting customer engagement, adoption, and satisfaction, as well as taking primary responsibility for retention strategy and renewal management for lower-tier accounts.

Why It Might Be a Fit

The ideal candidate will have experience in a customer success, account management, or a client-facing role, with a demonstrated ability to manage customer retention, renewals, and lifecycle engagement. Strong communication and relationship management skills are also required.

Requirements

• Experience in a customer success, account management, or a client-facing role
• Experience working with clients across China market
• Demonstrated ability to manage customer retention, renewals, and lifecycle engagement
• Strong communication and relationship management skills
• Ability to manage multiple priorities across a portfolio of accounts
• A collaborative approach, with experience working across commercial and product teams
• Comfortable using data and insights to inform customer engagement and retention strategies

Benefits

• Highly competitive pension or 401(k) plan
• Private health insurance
• 24/7 access to counselling and wellbeing resources through our Employee Assistance Program
• Work From Anywhere program
• Generous annual and parental leave
• Dedicated days off for volunteering and moving home
• Free access to all The Economist content