Customer Experience Coordinator (CEC)

Role Overview

The Customer Experience Coordinator (CEC) promotes an excellent customer experience, oversees a team of Associates, and maintains a clean and organized store. The role models outstanding customer service, creates a positive internal and external customer experience, and promotes a culture of honesty and integrity.

What You Will Do

The CEC will assign registers, support and respond to POS coverage needs, coordinate breaks for all Associates, address customer concerns, and ensure a positive customer experience. The role will also prioritize tasks and activities according to store plan, communicate with management and Associates, and provide recognition and feedback.

Why It Might Be a Fit

The ideal candidate is a team player with strong communication and organizational skills, able to respond to changes in direction or unexpected situations. The candidate should have 1 year of retail experience and 6 months of leadership experience.

Requirements

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others

Benefits

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses