Customer Success Manager – US Fulfilment

Role Overview

Manage relationships with a portfolio of enterprise customers, acting as a trusted partner across their fulfilment operations and wider supply chain. Work closely with customers and internal teams to ensure exceptional service delivery, identify opportunities for growth, and help shape the continued development of our US proposition.

What You Will Do

Own day-to-day relationships with customers, building strong, long-term partnerships. Identify opportunities to expand relationships across fulfilment, ecommerce, procurement, automation, and other THG Fulfil services.

Why It Might Be a Fit

This is a highly collaborative role, working across operations, technology, automation, project management, and commercial teams to deliver solutions that support our customers’ growth.

Requirements

• 5+ years of experience in customer success or account management
• Commercially minded with a strong understanding of the US fulfilment market and customer landscape
• Ability to build strong relationships across operations, technology, automation, project management, and commercial teams

Benefits

• Salary range: $70,000 – $100,000
• Disability Confident Committed employer
• Diverse & inclusive environment