Customer Success Manager (Strategic Accounts)

Role Overview

As a Customer Success Manager for Strategic Accounts, you will build relationships with key customers, drive business impact, and identify growth opportunities. You will combine analytical thinking, commercial acumen, and technical curiosity to solve complex business challenges and help customers maximize the value of our technology.

What You Will Do

Key responsibilities include strategic account management, business analysis, retention and growth, thought-leadership and enablement, and reporting and documentation.

Why It Might Be a Fit

You will be great for this position if you have experience in management consulting, strategy consulting, or customer success/account management, excellent communication skills, technical curiosity, and relationship management skills.

Requirements

• 2+ years in management consulting, strategy consulting, or similar analytical roles
• 5+ years in customer success/account management or product management with demonstrated experience in strategic account management
• Outstanding written and verbal communication skills in both English and German
• Advanced proficiency in Microsoft PowerPoint and Excel
• Prior experience with thinkcell is recommended
• Familiarity with SaaS/Software products or technical solution architectures