Sales Operations Manager India

Role Overview

Develop and lead Thorlabs’ India Sales Operations organization by establishing scalable processes, driving operational excellence, and enabling sustainable business growth. Serve as the key link between the local market and the EMEA matrix organization, ensuring exceptional customer experience, regulatory compliance, and effective execution of regional commercial objectives.

What You Will Do

Lead and further develop Thorlabs’ India sales operations function, ensuring alignment with regional growth objectives, operational priorities, and the overall commercial strategy of the EMEA organization. Manage, coach, and develop Customer Service and Sales Engineering teams, fostering a high-performance culture focused on customer satisfaction, operational excellence, and continuous improvement.

Why It Might Be a Fit

Be part of the foundation of our growing India organization, help shape processes, customer relationships, and market strategy, work with leading scientists, engineers, and technology companies, and take ownership of a highly visible and impactful role.

Requirements

• Bachelor’s or Master’s degree in Business Administration, Engineering, Physics, Supply Chain Management, or a related discipline.
• Minimum 5 years of leadership experience within Sales Operations, Commercial Operations, Customer Service, Technical Sales Support, or a comparable business environment.
• Demonstrated success in leading, mentoring, and developing customer-facing teams within a fast-paced and growth-oriented organization.
• Strong understanding of sales processes, order management, customer lifecycle management, and operational performance metrics.
• Proven ability to collaborate effectively within an international matrix organization and manage relationships with diverse stakeholders across functions and regions.
• Experience driving process improvement, change management, and operational excellence initiatives with measurable business impact.
• Excellent analytical, communication, presentation, and problem-solving skills, with the ability to translate business requirements into actionable solutions.
• Fluent in English and Hindi, with strong interpersonal skills and the ability to engage effectively with customers, partners, and senior leadership.

Benefits

• Be part of the foundation of our growing India organization
• Help shape processes, customer relationships, and market strategy
• Work with leading scientists, engineers, and technology companies
• Take ownership of a highly visible and impactful role
• Collaborate with international teams across multiple regions
• Develop your technical and commercial expertise
• Grow with the business as we expand in India