Account Executive – Agentforce Service

Role Overview

The Account Executive – Agentforce Service will lead the transformation of customer service departments through Salesforce’s Agentforce Service software suite. The role requires a strong understanding of the technology and ability to articulate its value to customers. The Account Executive will partner with Core Account Executives to identify opportunities within accounts where the platform can revolutionize customer operations.

What You Will Do

The Account Executive will drive the strategy for transforming service departments, engage with Heads of Customer Service, IT, and HR, and articulate the value of the AI platform to customers. They will also lead the sales cycle, coordinating Solution Engineers, Customer Success, and Partners to prove the platform’s value and close business.

Why It Might Be a Fit

The ideal candidate will have a strong grasp of the technology, systems, and AI models driving modern service operations, as well as a consultative mindset to explain complex AI concepts to executives. They will also thrive in a team setting and be able to build trust with highly experienced internal Core AEs to drive a joint strategy.

Requirements

• Fluent, business-level German and English
• Strong grasp of technology, systems, and AI models
• Consultative mindset to explain complex AI concepts
• Collaboration skills to build trust with internal Core AEs

Benefits

• Language Skills: Fluent, business-level German and English
• Technical & AI Affinity: Strong grasp of technology, systems, and AI models
• Consultative Mindset: Ability to explain complex AI concepts to executives
• Collaboration Skills: Ability to build trust with internal Core AEs