Role Overview
The Customer Success Manager is a strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers.
What You Will Do
Determine when and how to engage clients based on calculated ROI, effectively own the Signature experience across complex, multi-org customers, and act as the central resource for the team and the customer.
Why It Might Be a Fit
We are looking for candidates who have experience supporting customers in one or more of the following industries: Federal Civilian (FedCiv) – Work with non-defense federal agencies (such as Health & Human Services, Commerce, and Transportation) to drive digital transformation initiatives that improve citizen services, requiring knowledge of federal procurement processes and the ability to obtain a Public Trust clearance.
Requirements
- Experienced business professional, preferably with 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields.
- Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level.
- Ability to handle objections, navigate complicated discussions, and drive alignment.
- Ability to clarify the roles and responsibilities of collaborators and serve as the central resource, ensuring clear technical and business alignment.
- 5-6 years experience supporting customers using Sales Cloud and Service Cloud.
- Working knowledge of core features: Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards; Service Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing.
Benefits
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
To apply for this job please visit salesforce.wd12.myworkdayjobs.com.
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