Data & Insights Manager (CSG)

Role Overview

The Data & Insights Manager will be responsible for supporting the Customer Success Group (CSG) in achieving its goals by providing data-driven insights and strategic thinking. The role will involve collaborating with various teams, including Business Partners, Sales Strategy, Finance, Operations, and Enablement, to drive customer success and minimize risk of customer churn.

What You Will Do

The Data & Insights Manager will be responsible for framing business problems, generating insights, and providing decision support to the CSG leadership and other stakeholders. The role will involve analyzing data to identify trends and opportunities for improvement, and developing dashboards and reports to support business decisions.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in data analysis and business decision-making, with a strong understanding of customer success and SaaS business models. The candidate will also have technical skills in SQL, data visualization, and CRM data analysis, as well as business skills in stakeholder management and communication.

Requirements

• 5+ years of experience in data analysis and business decision-making
• Strong understanding of customer success and SaaS business models
• Technical skills in SQL, data visualization, and CRM data analysis
• Business skills in stakeholder management and communication

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid time off
• Flexible work arrangements