Senior Customer Success Manager, Sales/ Service Cloud

Role Overview

As a Customer Success Manager, you will serve as a named resource and partner for Salesforce’s customer organizations, forging deep relationships with customers and account teams, and maintaining an awareness of key events, needs, potential risks, and value drivers.

What You Will Do

You will help customers achieve their business goals and outcomes on the Salesforce platform by coordinating the completion of the Signature Success catalog of services, providing timely, proactive Salesforce feature guidance, and acting as an advisor to customers for the adoption of new features.

Why It Might Be a Fit

This role requires a minimum of 8 years of work experience in technical customer success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture, as well as exceptional communication and presentation skills.

Requirements

• Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
• Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform.
• 4+ years’ experience in management consulting services
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level.
• Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features.
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Knowledge of software development process and design methodologies.
• Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.

Benefits

• Unleash Your Potential
• Accommodations
• Candidate Privacy Statement
• Disability Confident member under the UK Government Disability Confident employer scheme

Tagged as: Salesforce