Role Overview
As a strategic advisor and relationship manager for post-sale point of contact, drives business success for customers by cultivating long-term partnerships aimed at mutual growth, achieving customer’s long-term business goals and realizing full value from a company’s products or services.
What You Will Do
Acts as the primary post-sale point of contact, leading the customer’s journey from deal closure to drive product solution utilization, value realization, renewals, and business growth.
Why It Might Be a Fit
Balances high-level customer support and relationship-building through identifying opportunities of business growth via upselling, cross-selling, and revenue retention.
Requirements
- 5 to 7+ years of experience in Sales, Pre-sales, Renewal or technical customer-facing roles
- 3+ years of experience being accountable for customer health, revenue realization, renewals, retention, and managing scaled or pooled accounts
- Solid understanding of IT systems, software architecture, or SaaS business models, with preferred background in the cybersecurity industry
- Intermediate or above English proficiency for effective communication with global teams and technical documentation comprehension
- Proficiency in Bahasa Melayu and Mandarin will be an advantage
- Proven track record in relationship building, complex negotiations, contract renewals, churn prevention, and upselling/cross-selling strategies
Benefits
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
To apply for this job please visit trellix.wd1.myworkdayjobs.com.
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