Role Overview
As an Enterprise Customer Success Manager, you will own the relationship with a book of business containing our most strategic customers, and you will be responsible for adoption, retention, expansion and driving NRR within your book of business.
What You Will Do
Manage complex accounts, build relationships with decision makers and key stakeholders, and achieve upsell and expansion revenue targets through consultative selling techniques.
Why It Might Be a Fit
The ideal candidate will possess strong negotiation and consultative selling skills, experience in identifying customer needs, delivering value and managing enterprise relationships, and a proactive and strategic thinking approach.
Requirements
- 8+ years of experience in Customer Success or Account Management in a B2B SaaS environment
- 5+ years of experience managing enterprise or strategic accounts
- Proven experience managing complex customer relationships, including C-level executives, to drive adoption, renewals, and expansion
- Experience working with executives, both internally and externally; comfortable owning the room and facilitating meetings and strategy sessions with several departments and stakeholders
- Excellent communication, negotiation, and presentation skills with a strong ability to influence and build rapport
- Ability to effectively collaborate cross-functionally, including with remote teams
- Proficient with Salesforce and other Customer Success platforms (e.g., ChurnZero, Gainsight)
- Strong organizational and strategic planning abilities, with a focus on upsell and expansion strategies
- Ability to travel 25-30%
- Bachelor’s degree preferred, but relevant experience will be considered in lieu of a degree
Benefits
- Commissions subject to commission plans and policies
- Employee equity
- Participation in Unanet’s employee benefits plans and programs
To apply for this job please visit job-boards.greenhouse.io.
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