Senior Customer Success Manager (AEC)

Role Overview

Serve as a strategic advisor to a portfolio of mid-market customers, driving adoption, retention, expansion, and long-term customer outcomes.

What You Will Do

Own a portfolio of mid-market accounts, develop trusted relationships with executive sponsors, create and execute account success plans, and proactively identify customer risks and opportunities.

Why It Might Be a Fit

The role requires a strong consultative, relationship management, negotiation, and executive presentation skills, with experience in Customer Success, Account Management, or consultative customer-facing experience within B2B SaaS.

Requirements

• 5+ years of Customer Success, Account Management, or consultative customer-facing experience within B2B SaaS
• Demonstrated success driving customer adoption, retention, renewals, and expansion across a portfolio of strategic accounts
• Prior experience supporting customers within the Architecture, Engineering, and Construction (AEC) industry
• Proven ability to build credibility and lasting relationships with executive stakeholders, including C-level leaders
• Strong consultative, relationship management, negotiation, and executive presentation skills
• Experience developing strategic account plans and using customer health data to proactively manage risk and identify growth opportunities
• Excellent organizational, analytical, and problem-solving skills with the ability to manage multiple priorities effectively
• Comfortable collaborating across Sales, Product, Professional Services, Support, Finance, and Marketing in a fast-paced, cross-functional environment
• Ability and curiosity to quickly learn complex software solutions and the industries we serve
• Bachelor’s degree

Benefits

• Employee equity
• Discretionary bonus compensation
• Participation in Unanet’s employee benefits plans and programs