Role Overview
The Customer Success Manager will lead the Customer Success team, organizing the operation to scale and ensuring each client achieves results, remains in the base, and grows with the company.
What You Will Do
The role involves leading the CS team, evolving the client journey, monitoring and improving portfolio indicators, and identifying upsell and cross-sell opportunities.
Why It Might Be a Fit
The ideal candidate will have experience in Customer Success, Post-sales, or B2B Client Relations, with a strong analytical profile and good communication skills.
Requirements
- Experience in Customer Success, Post-sales, or B2B Client Relations
- Previous experience leading teams
- Analytical profile, comfortable with retention indicators and data-driven decision-making
- Good communication and consultative posture with clients and the team
- Experience organizing process and routine of portfolio follow-up in an operation growing
Benefits
- Meal voucher on Caju card
- Transportation voucher
- Day off
- Health and dental plan
- Childcare allowance
- Life insurance
- TotalPass
- Quick massage
To apply for this job please visit veri.gupy.io.
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