Customer Success Manager – Hyperscale & Colo EMEA

Role Overview

The Customer Success Manager will be responsible for managing strategic accounts within the Hyperscale and Colo sector across EMEA. The role is essential to delivering exceptional service and supporting the strategic growth of Vertiv’s service business across the region.

What You Will Do

The CSM will serve as the Single Point of Contact for a select portfolio of strategic customer accounts, ensuring all deliverables are met as per the Account Implementation Plans. The role involves developing and maintaining comprehensive Account Plans, conducting Quarterly Business Reviews, building strong customer relationships, and acting as a customer advocate.

Why It Might Be a Fit

The successful candidate will have strong analytical skills, excellent problem-solving abilities, and conflict resolution skills. They will also have excellent verbal and written communication skills, with the ability to engage at all organizational levels, and strong customer relationship-building skills.

Requirements

• Bachelor’s degree in business, Engineering, or a related field
• 3+ years of experience in client-facing roles, ideally in a service or technical environment
• Previous experience in managing Hyperscale or Colo accounts is a plus
• Strong analytical skills with the ability to use data to drive decisions and strategic initiatives
• Excellent problem-solving abilities and conflict resolution skills
• Strong organizational skills with a keen eye for detail and ability to manage multiple priorities
• Ability to work effectively in a matrix management environment
• High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Familiarity with UPS, Power, HVAC, and Switchgear products is a plus
• Understanding of critical space environments, service products, and customer-specific challenges
• Knowledge of purchasing and decision-making processes in large enterprises, particularly within Datacenter Organizations

Benefits

• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off (vacation, sick leave)
• Retirement plan (401(k))
• Health savings account (HSA)
• Flexible spending account (FSA)
• Employee assistance program (EAP)
• On-site fitness center
• On-site cafeteria
• Free parking
• Public transportation reimbursement
• Professional development opportunities
• Recognition and reward programs