Customer Success Manager

Role Overview

The Customer Success Manager will be responsible for managing strategic accounts within the Hyperscale and Colo sector across EMEA. As the primary point of contact, the CSM will advocate for customers, drive service excellence, and foster long-term relationships.

What You Will Do

The CSM will serve as the Single Point of Contact for a select portfolio of strategic customer accounts, develop and maintain comprehensive Account Plans, conduct Quarterly Business Reviews, and build strong customer relationships through regular on-site visits and proactive communication.

Why It Might Be a Fit

The successful candidate will have strong analytical skills, excellent problem-solving abilities, and strong organizational skills, with a keen eye for detail and ability to manage multiple priorities.

Requirements

• Bachelor’s degree in business, Engineering, or a related field
• 3+ years of experience in client-facing roles, ideally in a service or technical environment
• Previous experience in managing Hyperscale or Colo accounts is a plus
• Strong analytical skills with the ability to use data to drive decisions and strategic initiatives
• Excellent problem-solving abilities and conflict resolution skills
• Strong organizational skills with a keen eye for detail and ability to manage multiple priorities
• Ability to work effectively in a matrix management environment
• High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent verbal and written communication skills, with the ability to engage at all organizational levels
• Strong customer relationship-building skills, with a focus on empathy and active listening
• Ability to think strategically and utilize account plans to set and achieve specific account objectives
• Familiarity with UPS, Power, HVAC, and Switchgear products is a plus
• Understanding of critical space environments, service products, and customer-specific challenges
• Knowledge of purchasing and decision-making processes in large enterprises, particularly within Datacenter Organisations

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness programs
• Visa sponsorship
• Relocation assistance