Senior Customer Success Manager

Role Overview

Join the Customer Success team as a Senior Customer Success Manager, owning the end-to-end relationship with Vibe’s fastest-growing enterprise advertisers. This role sits at the intersection of retention, expansion, and product influence — you’re not just managing accounts, you’re building the partnerships that define what great looks like in streaming TV advertising.

What You Will Do

Manage the full client lifecycle — from campaign launch through optimization — for a portfolio of enterprise accounts, drive revenue outcomes, and deliver campaign excellence.

Why It Might Be a Fit

You’ll thrive here if you own outcomes without needing direction, default to action, and hold yourself to results, not effort.

Requirements

• 5+ years managing mid-market or enterprise accounts on a digital advertising platform — streaming TV, paid social, search, or similar
• Proven track record of hitting retention and expansion targets across a named account portfolio
• Hands-on experience with incrementality measurement and the ability to contextualize ROAS within a full-funnel marketing strategy
• Comfort working across CRM and analytics tools to monitor account health, build reports, and drive scalable engagement

Benefits

• Variable pay — based on objectives you hit
• Hybrid flexibility — 3x a week in NYC’s Flatiron District
• Full health coverage — Comprehensive medical, dental, and vision insurance
• 401(k) with matching — We invest in your future, not just your output
• Unlimited PTO — Take the time you need. We measure results, not hours
• Parental leave — Paid leave for all parents
• Annual offsite — The whole team, once a year, somewhere worth the trip