Customer Operations Team Leader

Role Overview

The Customer Operations Team Leader is responsible for leading and developing a team of customer-focused employees accountable for managing customer engagement, financial matters and administrative support services associated with distribution connection works.

What You Will Do

Oversee and lead best practice during a project lifecycle, ensure service levels are maintained, monitor and report service performance, facilitate customer communication, and manage talent.

Why It Might Be a Fit

Tertiary qualifications in a commercial or business-related discipline or extensive experience in a customer driven supervisory position, demonstrated leadership experience, influencing and communication skills, and solid knowledge of operationally driven environments.

Requirements

• Tertiary qualifications in a commercial or business-related discipline
• Extensive experience in a customer driven supervisory position
• Demonstrated leadership experience, skills, and knowledge
• High level of influencing, communication (written and verbal) and interpersonal skills
• Solid knowledge and expertise within an operationally driven environment or related area
• An understanding of risk and compliance management and its application in the business
• Proficiency in computer software applications

Benefits

• Over 50% of employment opportunities driven by career progression
• Flexible work arrangements
• Opportunity to purchase up to four weeks of additional leave per year
• Salary packaging
• Social club activities
• Discounted health insurance and gym membership
• Award-winning employee recognition and benefits programme
• Two wellness leave days each year
• End-of-trip facilities at Perth office and South Metro Depot