Director, Product Operations – Wallets and Card Issuance

Role Overview

The Director of Product Operations – Wallets and Card Issuance will play a pivotal role in shaping and executing the product operations strategy for our account-based products. This leader will be responsible for driving the product strategy and operational excellence of our digital wallet, payment systems and core account platforms.

What You Will Do

Oversee end-to-end product operations for core account services, payment wallet and embedded finance products driving operational efficiency, scalability, and reliability. Act as a product operational subject matter expert for cards, account origination, account maintenance, settlement, clearing, and reconciliation.

Why It Might Be a Fit

Champion product automation and digital transformation initiatives to enhance the speed and accuracy of operational workflows. Drive continuous improvement initiatives, proactively anticipating operational risks and ensuring solutions are scalable and future-proof.

Requirements

• Bachelor’s degree in business, Operations, Finance, Information Systems, or a related field
• 10+ years of experience in banking operations, payments, core account services, or financial services product operations, with at least 5 years in a leadership role
• Deep knowledge of US based card issuing and digital wallets
• Deep knowledge of US payment systems (ACH, wires, RTP, card networks), banking regulations, and compliance requirements
• Proven experience managing operational risk, fraud prevention, incident response, and regulatory audits
• Strong technical acumen, with a solid understanding of core banking platforms, APIs, digital wallets, and embedded finance ecosystems
• Track record of leading large-scale operational improvement projects and successful product launches
• Exceptional analytical, problem-solving, and decision-making skills, with experience using data to drive operational outcomes
• Outstanding communication, negotiation, and stakeholder management abilities
• Demonstrated ability to build and lead high-performing teams in a fast-paced, dynamic environment

Benefits

• Parental Leave
• Family First Programs
• Medical, Dental, and Life Insurance
• Tuition Repayment Assistance Program