Customer Success Manager

Role Overview

The Customer Success team is on a mission to maximize the value our customers derive from our product and services. We are looking for a stellar Customer Success Manager who is passionate about solving real business problems for our customers and delivering best-in-class customer service.

What You Will Do

Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period. Be the product champion and consultant to drive desired customer outcomes and enable the customers to realize the potential of Whatfix.

Why It Might Be a Fit

Has relevant 2 to 5 years of work experience in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company. Should be open to aligning with the North America timezone (5.30pm to 2.30am IST).

Requirements

• 2 to 5 years of work experience in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
• Has worked directly with small/medium/large enterprise customers
• Prior experience of handling quota based account portfolio, handling customer negotiations and renewals
• Exemplary written and verbal communication skills to work along with global customers
• Passionate about solving problems by understanding customer needs
• Growth and learning mindset to solve additional challenges
• Aware about different applications enterprises use for their workforce and business processes
• Exceptional ability to communicate and foster positive business relationships
• Deep understanding of customers concerns and thoughts regarding the use of products
• Managed customers across different segments in the past and knows how to manage them differently
• True passion for customers and for Customer Success

Benefits

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet
• Doorstep cab drop facility
• Education sponsorship
• Internal job transfer & global mobility programs
• Scope to represent Whatfix at global events
• Uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers