APAC Air Freight Customer Operations Leader

DHL GLOBAL FORWARDING (SINGAPORE) PTE. LTD. seeks a senior leader to head APAC Customer Operations & Control Tower, driving strategy, governance, and capability development across Asia Pacific.

You will oversee regional performance, VOC, and escalation management to protect revenue, improve retention, and elevate service quality. You will spearhead cross-functional initiatives with Operations, Sales, Product, and Country Management to deliver scalable and consistent customer experiences and

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