Site Operations Leader — Service, Safety & Growth

Position Summary

The Site Leader is responsible for managing all aspects of ThaiPro site operations, including service team leadership, technical support for the workshop, customer engagement, safety compliance, and people development. This role ensures operational excellence, customer satisfaction, and adherence to company standards.

Essential Responsibilities

Service Team Management

• Lead and supervise the service team to deliver high-quality aftermarket support.
• Allocate resources effectively to meet service commitments and turnaround times.
• Monitor performance metrics and implement continuous improvement initiatives.

Technical Support & Workshop Operations

• Provide technical guidance and troubleshooting support for workshop activities.
• Ensure workshop processes comply with quality standards and technical specifications.
• Drive efficiency in repair, maintenance, and assembly operations.

Customer Engagement

• Act as the primary point of contact for customers, ensuring timely communication and resolution of issues.
• Build strong relationships with key clients to enhance customer satisfaction and loyalty.
• Support sales and aftermarket initiatives through technical expertise and service excellence.

Safety & Compliance

• Uphold safety standards across all site operations, ensuring compliance with local regulations and company policies.
• Conduct regular safety audits and implement corrective actions where necessary.
• Promote a culture of safety awareness among all employees.

People Management & Development

• Recruit, train, and develop site personnel to build a high-performing team.
• Conduct performance reviews and create development plans for team members.
• Foster a positive work environment that encourages collaboration and accountability.

Position Requirements

Qualifications

• Bachelor’s degree in Engineering, Operations Management, or related field.
• Minimum 5 years of experience in service operations or technical support roles.
• Strong leadership and team management skills.
• Knowledge of safety regulations and workshop operations.
• Excellent communication and customer relationship management skills.

Core Competencies

• Leadership & Decision-Making
• Technical Expertise
• Customer Focus
• Safety OrientationPeople Development

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