Customer Experience Specialist

Monthly Salary: $2,800 – $3,500 (depend on experience)

Job Details

• Permanent
• $2,800 – $3,500 (depend on experience)
• South (near Labrador MRT station) (Shuttle service provided at Queenstown MRT)
• Mon to Fri, 8.45am – 5.30pm

Job Responsibilities

• Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
• Follow up closely with internal parties for resolutions.
• Proactively elevate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRM accurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
• Spare parts inventory management.
• Perform other assigned duties and/or project work.

Period

• Permanent

Location

• South (near Labrador MRT station) (Shuttle service provided at Queenstown MRT)
• Mon to Fri, 8.45am – 5.30pm
• $2,800 – $3,500 (depend on experience)

Job Requirements

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver quality customer service.
• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word and PowerPoint.
• Experience in SAP will be an advantage.
• On-the-job training will be provided to ensure proficiency in role requirements.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201 )
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183| W: www.successhrc.com.sg

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Tagged as: Excel