ServiceNow Business Analyst (CSM or SPM)

Join a high-impact transformation programme shaping citizen services through innovative ServiceNow solutions. This is a rare opportunity to drive strategic consulting, business analysis, and platform delivery across major public sector initiatives.

Key Responsibilities

• Lead requirements workshops using design thinking methods, translating business challenges into scalable ServiceNow platform solutions.
• Drive CSM or SPM implementation projects, managing analysis, configuration, integrations, testing, and deployment successfully.
• Partner with stakeholders and technical teams to develop roadmaps that improve citizen services through digital transformation initiatives.
• Produce user stories, impact assessments, specifications, and governance documentation to support agile, product-centric delivery models.
• Ensure solutions align with architectural standards, SG Tech Stack requirements, compliance expectations, and operational readiness.

Job Requirements

• Minimum 5 years of experience delivering digital transformation projects, including two successful ServiceNow CSM or SPM implementations.
• Strong ServiceNow functional expertise spanning configuration, workflows, integrations, automation, and enterprise SaaS solution delivery.
• Proven experience facilitating stakeholders, gathering requirements, influencing decisions, and driving complex transformation programmes successfully.
• Knowledge of cloud architecture, agile methodologies, product delivery models, and emerging technologies including AI tools.
• Candidates must have CSM or SPM experience; ITSM-only profiles and notice periods beyond two months will not be considered.

Apply now to lead transformative programmes shaping the future of digital government services.

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