Customer Success Manager

Role Overview

Join our Customer Success team as a proactive and enthusiastic person who puts customer happiness first. You’ll work alongside the Salesperson to onboard new customers and drive adoption of their chosen products and services.

What You Will Do

You’ll host regular service reviews, track success metrics, and spot opportunities to cross/upsell where it solves a customer challenge. You’ll also drive resolution of customer issues, escalations and outages, and manage post-sales onboarding.

Why It Might Be a Fit

We’re looking for someone with at least 1 year’s experience in a customer-facing role, with strong written, verbal and presentation skills, effective time management, and clear communication. You’ll be empowered to make decisions, try new approaches, and deliver meaningful solutions.

Requirements

• At least 1 year’s experience in a customer-facing role (sales, support or account management)
• Natural desire to help others and build rapport across all levels
• Strong written, verbal and presentation skills
• Effective time management and clear communication
• Collaborative team player

Benefits

• 25 days holiday
• Buy up to 5 days additional holiday
• Birthday Day off
• Enhanced Maternity/Paternity Leave
• Group Company Pension Scheme
• Private Medical Insurance
• Discounted Gym membership at over 3000 Gyms
• Dental cover
• Optical cover
• Company Sick Pay Scheme
• Access to a variety of online discounts on major retailers
• Employee assistance program