Head of Customer Success and Support

Role Overview

We are looking for an exceptional operational leader to serve as our Head of Customer Success and Support. In this executive role, you will take full ownership of our global Customer Success and Support organizations, shaping the complete merchant lifecycle and driving client retention as our platform expands worldwide.

What You Will Do

Build and lead a global team, anticipate and scale, lead through change, be the merchant’s voice, risk & compliance collaboration, data-driven strategy & performance, global strategy & merchant experience.

Why It Might Be a Fit

You combine strategic vision, process architecture, domain expertise, and a passion for payments. If you excel at diagnosing operational bottlenecks, collaborating directly with Product teams to fix underlying issues, and bringing focus and pace to ambitious goals, this role offers the platform to transform merchant operations at scale.

Requirements

• 8+ years of scaling leadership across merchant operations, support, or client success within high-growth tech.
• Deep familiarity with payment infrastructure, financial technology, or SaaS platforms.
• Proven ability to guide organizations through rapid expansion and operational transformation.
• Strong product instinct, with a history of translating operational friction into functional engineering specs.
• Comprehension of financial compliance, risk controls, and regional regulatory frameworks.
• Rigorous analytical approach to dissecting complex problems and establishing data-driven processes.

Benefits

• Build the Payment Infrastructure for Southeast Asia
• Culture of High Ownership & Zero Friction
• Global, Multi-Cultural Impact