Role Overview
Zipline is building the future of instant delivery. As a Partner Success Manager, you will help us activate new partners in Atlanta and work with our broader team to help our restaurant and retail partners build their business on our platform.
What You Will Do
Collaborate with Zipline’s partners to understand their operations, identify their business objectives, and develop a strong day to day operating partnership. Work cross-functionally to launch and expand Zipline’s service to partners, identify & solve challenges, and drive continuous improvement.
Why It Might Be a Fit
You should be a structured thinker and action oriented – able to coordinate across multiple teams to develop a plan and drive execution. Finally, you should be a self-starter who is comfortable with ambiguity and adapting to a changing environment.
Requirements
- 3+ years of experience in partner success, customer success or field operations – ideally in a delivery marketplace, retail, restaurant or ecommerce environment
- Demonstrated experience working collaboratively in cross-functional teams
- Demonstrated experience of pragmatic problem solving and driving initiatives
- Ability to build trust quickly because you are authentic, direct, and have strong empathy for customers
- Organization and analysis – you use data to make decisions
- Confident presenting complex solutions in a way that inspires your audience
- Familiarity with the business models and value drivers for delivery marketplaces (e.g. Uber Eats, DoorDash), retailers and restaurants
- A focus on continuous learning – it’s how we made it this far!
Benefits
- equity compensation
- overtime pay
- discretionary annual or performance bonuses
- sales incentives
- medical, dental and vision insurance
- paid time off
To apply for this job please visit www.zipline.com.
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