Head of Customer Success, APAC

Role Overview

As Head of Customer Success, APAC, you will lead regional CS operations across Asia-Pacific, owning revenue retention, product adoption, and customer satisfaction for a growing portfolio of customers and ARR.

What You Will Do

Lead regional customer success operations across Asia-Pacific, driving revenue retention, product adoption, and customer satisfaction for a growing portfolio of customers and ARR. Build, manage, and develop a high-performing team of CS leaders and CSMs across multiple APAC markets, fostering a culture of shared vision, accountability, and continuous improvement.

Why It Might Be a Fit

5+ years of enterprise CS leadership experience with a demonstrated track record of building and scaling high-performing CS teams. Demonstrated experience operating across multiple APAC markets, with a strong understanding of regional business cultures, languages, and customer expectations.

Requirements

• 5+ years of enterprise CS leadership experience
• Demonstrated experience operating across multiple APAC markets
• Concrete, referenceable examples of improved GRR, product adoption, and customer satisfaction outcomes at scale
• Ability to inspire and develop CS leaders and CSMs to deliver on a shared vision and set of objectives
• Fluency in English with additional APAC languages welcomed

Benefits

• Award-winning workplace culture
• Variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
• Support work-life balance
• Contribute to their community in meaningful ways