SFE/CRM Analyst

Role Overview

The SFE/CRM Analyst covers both sales force effectiveness and CRM operations for the Taiwan market, supporting Zuellig Pharma’s Commercialization and Distribution business units.

What You Will Do

Maintain territory and alignment data, target setting, incentive calculations, and customer data systems (Veeva, EZ Engage) to drive operational excellence and provide hands-on, day-to-day support to the field teams.

Why It Might Be a Fit

Must-Have: Education: Bachelor’s degree in business, statistics, information systems, or a related field; Experience: 2 or more years of experience in sales force effectiveness (SFE), commercial operations, or CRM operations.

Requirements

• Education: Bachelor’s degree in business, statistics, information systems, or a related field
• Experience: 2 or more years of experience in sales force effectiveness (SFE), commercial operations, or CRM operations
• Functional Knowledge and Tools: Advanced Excel skills; working knowledge of CRM/SFA platforms (Veeva, CSM) including bulk uploads and basic administration; experience with EZ Engage and data quality practices
• Language: Business-fluent English, both written and spoken

Benefits

• Inclusive environment where employees can learn, grow, and achieve shared success
• Diversity, equity, and inclusion
• Flexibility to balance work and personal life
• Empowering growth opportunities
• Total Rewards program to support overall well-being