Customer Success Manager, Mid Market

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractor. We love driven, self-motivated folks that thrive in fast-paced environments. Could you be our next hire?

Requirements

• 3+ years in Customer success, account management, or relationship management experience.
• Extraordinary people skills: must be empathetic, patient, confident, and able to interact well with a broad spectrum of personality types.
• Excellent written and verbal communication skills. Ability to explain complex concepts, software workflows, and answer questions in a clear and concise manner.
• Highly organized with the ability to manage a portfolio of mid-market accounts, prioritize across competing demands, and stay focused on customer and company goals.
• Comfortable operating within defined playbooks and structured processes, with the curiosity and initiative to contribute improvements and iterate on them over time.
• Self-motivated, driven to succeed, fast learning and ability to thrive in a fast paced, dynamic startup environment
• Prior experience or ability to learn internal tools including Salesforce, Gainsight, Service Cloud, and Jira.
• B.A. or B.S. degree
• Bonus: Experience in a fast-growing B2B SaaS company or startup, ideally in a mid-market or commercial segment customer success role.

Benefits

• Generous equity grant, become an owner in our company!
• A comprehensive benefits package
• Flexible PTO and hybrid work schedules
• One-time work-from-home allowance
• Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
• Company events and team-building activities, both in-person and virtual
• Fast-paced, collaborative, and dynamic work environment
• Opportunities for growth and career advancement
• Chance to work with cutting-edge technology and innovative solutions
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

Tagged as: Pipeline Management