We are looking for a Customer Success Manager who is passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. The ideal candidate has strong technical skills, a previous background in email marketing or general strategic marketing solutions, and a track record of finding creative solutions to unique problems.
Requirements
- 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time
- Experience explaining how to reach key goals using software with end users
- A track record for creative problem solving for customers and end users
- Experience in marketing or advising customers on marketing strategy
- Comfortable discussing account renewals, upgrades, and cancellations
- Thrives in a collaborative environment
- Excellent organizational and project management skills
- Excellent communication skills via phone, video conference and email
- Curious and eager to learn
- Able to adapt in a quickly changing environment
- Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint
- Track record managing customer relationships through Salesforce or similar CRMs
- Experience using email marketing platforms and E-Commerce platforms a plus
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast
Benefits
- Annual cash bonus plan
- Variable compensation (OTE) for sales and customer success roles
- Equity
- Sign-on payments
- Comprehensive range of health, welfare, and wellbeing benefits based on eligibility
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