Marketing Manager – Process Excellence

Role Overview

As a Manager, you will help clients reimagine how marketing work gets done across customer acquisition, engagement, loyalty, content, media, CRM, social, search, and measurement through process redesign, digital innovation, data-driven decision-making, and AI-powered ways of working.

What You Will Do

You will lead workstreams, conduct capability and process assessments, define future-state processes and operating models, shape transformation roadmaps, and deliver measurable outcomes that improve growth, customer value, and operational effectiveness.

Why It Might Be a Fit

You are a hands-on marketing transformation leader who can take ownership of a client workstream from diagnostic through future-state design, combining practical knowledge of modern marketing functions with structured process excellence methods.

Requirements

• 2-8 years of experience in process excellence, marketing transformation, functional consulting, or management consulting
• Demonstrated ability to lead client workstreams, conduct capability and current-state process assessments, facilitate workshops, and present future-state recommendations to senior stakeholders
• Strong understanding of marketing operating models and processes across two or more areas such as campaign management, content operations, media, CRM, social and influencer marketing, search, MarTech, or measurement
• Working knowledge of how AI, automation, and agentic solutions can be integrated into marketing processes, including operating model and governance implications
• Experience with process mapping, benchmarking, change-impact analysis, and business case development; ability to translate data into structured, business-ready recommendations
• Strong communication, workshop facilitation, and client relationship skills, with the ability to explain complex process, AI, data, and technology choices in business terms