Strategy & Growth Consultant

Role Overview

As a Strategy & Growth Consultant, you’ll work within high-performing teams on large-scale transformation programmes, helping clients use leading technologies to improve customer experience and build lasting relationships.

What You Will Do

You’ll leverage AI, automation, and emerging technologies to redesign customer experiences, improve operational efficiency, and unlock new sources of growth. You’ll also identify growth opportunities and shape strategies to deliver them.

Why It Might Be a Fit

To be successful in this role, you’ll need strong analytical, problem-solving, and communication skills, as well as experience managing risks and engaging senior stakeholders.

Requirements

• AI & Digital Transformation
• Front-office operating model change for B2B and B2C organisations
• Identifying growth opportunities and shaping strategies to deliver them
• Translating strategic vision into a clear roadmap for change
• Designing customer-facing propositions, offerings, and pricing strategies
• Supporting digital transformation delivery, including building and tracking business cases and measuring value through improved customer experience or reduced cost-to-serve
• Customer-Centricity
• Supporting the delivery of AI-enabled customer engagement and personalisation solutions that enhance customer experiences and business outcomes
• Customer-centric process redesign, using creativity and design thinking
• Introducing new ways of working to client organisations
• Leading and facilitating design workshops
• Interpersonal Skills & Ways of Working
• Strong analytical, problem-solving, and communication skills
• Experience managing risks and engaging senior stakeholders
• Ability to work with diverse, cross-functional teams across all project stages, from proposal through to delivery
• Familiarity with agile delivery and frameworks
• 3+ years’ experience in design and delivery of customer impacting transformations or front-office operating model change
• Exposure to AI, automation, personalisation, or emerging technology-enabled transformation initiatives is desirable.
• Design Thinking practitioner
• Certification in Project Management desirable
• Certification in Agile Methodologies desirable
• Bachelor’s degree or equivalent experience in a related discipline
• Experience in management consulting is highly regarded

Benefits

• Competitive base salary
• Extensive benefits package including pension, private health insurance, discounted gym membership
• Emergency caring facilities
• 2 days’ leave per year for charitable work of your choice