Manager, Account Management, SME & Growth, CN

Role Overview

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams.

What You Will Do

As the Manager, Account Management, SME & Growth, CN, you will be the front-line execution leader of our post-sale growth engine. Leading a high-performing team of Individual Contributors (Account Managers or Customer Success Managers), you will execute the GTM strategy to drive product adoption, upsell/cross-sell, and long-term customer retention across our SME & Growth segment.

Why It Might Be a Fit

This role is based in Shenzhen or Shanghai. You will be the front-line execution leader of our post-sale growth engine, leading a high-performing team of Individual Contributors (Account Managers or Customer Success Managers).

Requirements

• 6+ years of experience in Account Management, Customer Success, or Sales, with at least 3 years in team management or direct line leadership, ideally in Fintech, SaaS, Payments, or Tech platforms.
• Proven track record of leading front-line commercial/AM teams to achieve revenue and retention targets in a fast-paced environment.
• Strong analytical and problem-solving skills, with experience using data to guide team priorities, pipeline decisions, and performance coaching.
• Solid understanding of the fintech, cross-border payments, or digital commerce ecosystem.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to engage mid-to-senior level decision-makers.
• Hands-on experience in account planning, portfolio management, and executing adoption playbooks.
• Bachelor’s degree or equivalent practical experience.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid holidays
• Retirement plan
• Learning budget
• Parental leave
• Wellness program