Customer Success Manager

Role Overview

The Customer Success Manager will own a portfolio of accounts from onboarding through renewal, guide new customers through setup, and use AI tools to monitor customer health.

What You Will Do

Own a portfolio of accounts, guide new customers through setup, use AI tools to monitor customer health, track renewal dates, and spot expansion opportunities.

Why It Might Be a Fit

The ideal candidate will have 2+ years of experience in customer success, account management, or implementation, and be comfortable using AI tools as part of their daily workflow.

Requirements

• 2+ years in customer success, account management, or implementation, ideally in B2B SaaS
• Comfortable using AI tools (Claude, ChatGPT, or similar) as part of your daily workflow
• Strong written and verbal communication
• Organized and self-directed; able to manage a full portfolio without close supervision

Benefits

• Health, dental, and vision insurance
• Flexible remote / hybrid work arrangement
• PTO plus company holidays