Senior Customer Success Manager, Corporate – Life Sciences

Role Overview

The Senior Customer Success Manager will be the strategic lead for complex and high-value accounts within the Corporate sector, driving long-term ROI through technical group/individual training and ensuring company-wide adoption across multiple business units.

What You Will Do

The role involves navigating multi-million dollar global organizations, driving renewals and expansion with Senior Leadership, and creating a groundswell of positive user sentiment to drive adoption and value realization.

Why It Might Be a Fit

The ideal candidate will have 4-6+ years of professional experience in Customer Success or Account Management, with a proven track record of managing a strategic portfolio, and the ability to travel 20% of the time.

Requirements

• 4-6+ years of professional experience in Customer Success or Account Management
• Ability to travel 20% of the time
• Experience working with clients in the Life Sciences industry
• Ability to identify the 5% of users who drive the majority of sentiment and influence within an account
• Excellent communication skills
• Ability to collaborate internally in a cross-functional environment and onsite with customers