Director, Customer Operations and Inside Sales

Role Overview

Lead a combined Customer Operations and Inside Sales organization, responsible for driving operational excellence, strengthening customer relationships, and leading a team of 35+ professionals. The ideal candidate brings deep experience in customer operations, strong people leadership, and a fast-paced, growth-oriented mindset.

What You Will Do

Lead a combined Customer Operations and Inside Sales organization, including a team of 35+ professionals and frontline leaders. Drive operational excellence across customer-facing workflows, strengthen customer relationships, and partner closely with cross-functional stakeholders.

Why It Might Be a Fit

This is a highly visible leadership opportunity to shape two important organizations at a pivotal moment for Altera. The role offers the chance to improve customer outcomes, strengthen commercial execution, and build a scalable operating model that supports growth.

Requirements

• 10+ years of experience in customer operations, sales operations, inside sales, commercial operations, or related business leadership roles
• 5+ years of people leadership experience, including leadership of managers and larger-scale teams
• Proven success leading customer-facing operational organizations in dynamic, fast-paced, and highly matrixed environments
• Strong background in customer operations, including process improvement, escalation management, and cross-functional execution
• Experience leading teams responsible for customer engagement, operational support, and commercial responsiveness
• Demonstrated ability to improve service levels, team performance, and operational discipline through strong leadership
• Excellent communication, organizational, and stakeholder management skills
• Ability to operate effectively at both strategic and tactical levels
• Bachelor’s Degree required; Advanced degree preferred

Benefits

• incentive opportunities that reward employees based on individual and company performance
• artificial intelligence to screen, assess, or select applicants for the position