Customer Success Manager

Role Overview

The Customer Success Manager will own the post-sales customer lifecycle for a portfolio of airline customers, driving solution adoption, customer satisfaction, retention, and growth opportunities while serving as a trusted advisor to key customer stakeholders.

What You Will Do

The CSM will develop and maintain customer success plans, establish measurable success criteria, build and maintain executive and operational stakeholder relationships, and serve as the primary customer advocate within Amadeus.

Why It Might Be a Fit

The ideal candidate will have a customer-centric mindset, executive presence, and stakeholder management skills, with experience managing enterprise customer relationships and engaging stakeholders at multiple organizational levels.

Requirements

• Bachelor’s degree in Business, Technology, Engineering, or a related field, or equivalent professional experience
• Minimum 5 years of experience in a customer-facing role such as Customer Success, Account Management, Delivery Management, Customer Care, Product Management, or IT Account Management
• Experience managing enterprise customer relationships and engaging stakeholders at multiple organizational levels
• Strong communication, relationship management, and consultative problem-solving skills
• Ability to influence and collaborate across cross-functional teams
• Demonstrated ability to analyze data and translate insights into actionable recommendations
• Proficiency with Microsoft Office applications and CRM platforms such as Salesforce
• Professional proficiency in English
• Experience within the airline, travel technology, or distribution industry
• Knowledge of airline distribution, NDC, EDIFACT, or passenger service systems (PSS)
• Familiarity with Amadeus Airline Distribution solutions and portfolio offerings
• Experience using business intelligence and visualization tools such as Tableau or Qlik
• Knowledge of customer success methodologies, adoption frameworks, and customer health management
• Additional language skills supporting customer assignments within the region

Benefits

• A complete rewards offer, including salary, bonus, equity, and benefits
• A flexible working model
• A diverse and inclusive community
• A Reliable Company
• Dental insurance
• Vision insurance
• Dental insurance
• Vision insurance

Tagged as: Data Analysis, Data Visualization, Salesforce, Tableau