Role Overview
Join our dynamic and international organization to improve life for all by integrating the world. As a Customer Experience Agent, you will be responsible for managing shipment processes, building strong relationships with customers, and delivering proactive customer support.
What You Will Do
Manage shipment processes, track shipments, notify customers of deviations, and recommend solutions or alternatives. Meet/exceed local targets, including up-selling end-to-end products and identifying areas of improvement.
Why It Might Be a Fit
We are looking for a Customer Experience Agent with fluency in English and Italian, experience in a customer-facing role, and strong communication, persuasiveness, and negotiation skills.
Requirements
- Fluency in English and Italian
- Experience in a customer-facing role, ideally within the logistics industry
- Developed communication, persuasiveness, influencing, and negotiation skills
- Strong needs evolution and questioning skills
- Demonstrable ability to handle most common customer objections
To apply for this job please visit maersk.wd3.myworkdayjobs.com.
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