Associate Customer Success Manager

Role Overview

Customer Success Managers own the outcome of customer success for a book of business/set of accounts. They form a direct relationship and partnership with customers to uncover and create a shared vision of what success means to a given customer.

What You Will Do

Manage the success of their assigned accounts, ensuring customers get fast time to value and realize value in outcomes including – optimized and expanded programs, revenue generation and clear return on investment.

Why It Might Be a Fit

Customer Success Managers have a unique opportunity to influence PartnerStack customer base and can be a promoter for PartnerStack as well as an advocate for customer needs or gaps in experience.

Requirements

• 1-2 years experience in partnerships, customer success, customer experience or related roles
• Understands SaaS business and has an interest in keeping up with the industry

Benefits

• Dental insurance
• Vision insurance
• Fourchette d’échelle salariale de $55,000—$65,000 CAD