Customer Success Manager

Role Overview

This role serves as a highly organized, proactive, and commercially aware Client Engagement Manager/Customer Service Administrator responsible for owning assigned customer accounts and supporting the full sales cycle.

What You Will Do

Process sales orders, build strong customer relationships, partner with Operations, Procurement, and Warehouse teams, and analyze account performance.

Why It Might Be a Fit

You will combine strong customer service skills with sound commercial judgment, clear communication, and a commitment to both customer satisfaction and business performance.

Requirements

• 2+ years of experience in customer service, account management, sales coordination, or a closely related role
• 2+ years of experience using Microsoft Excel, including VLOOKUP/XLOOKUP, pivot tables, and reporting
• Hands-on experience working with ERP systems and CRM systems, particularly Microsoft-based tools
• Experience in corporate customer service roles supporting internal or external stakeholders
• Experience formulating reports and providing clear updates to teams on findings and performance metrics
• Strong customer service orientation with the ability to build trusted relationships and manage customer expectations
• Proficiency with the Microsoft Office suite, including Excel, Word, and PowerPoint

Benefits

• Medical
• dental & vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance
• Voluntary Life & AD&D for the employee and dependents
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)