Sales Operations Process Specialist

Role Overview

The Sales Operations Process Specialist is a temporary role responsible for developing, documenting, and standardizing the processes, procedures, and operational documentation that support the Transit Sales department. This position creates Standard Operating Procedures (SOPs), workflow diagrams, process maps, work instructions, templates, and training materials that establish consistency, improve efficiency, and support the continued growth of the Sales organization.

What You Will Do

Develop, document, and maintain Standard Operating Procedures (SOPs) for Sales Operations processes across the Transit Sales department. Create detailed process maps, workflow diagrams, swim lane charts, and other visual documentation to clearly illustrate departmental workflows and handoffs.

Why It Might Be a Fit

This role is ideal for someone with a strong understanding of business process documentation and workflow development, including current-state and future-state analysis. The ideal candidate will have experience creating SOPs, workflow diagrams, and process maps using tools such as Microsoft Visio, Lucidchart, or similar process mapping software.

Requirements

• Bachelors degree in Business Administration, Operations Management, Industrial Engineering, Supply Chain, or a related field
• At least 3 years of experience in business process improvement, operations, project coordination, business analysis, technical documentation, or a closely related field
• Strong understanding of business process documentation and workflow development, including current-state and future-state analysis
• Proven experience creating Standard Operating Procedures (SOPs), work instructions, and process documentation
• Demonstrated ability to create SOPs, workflow diagrams, and process maps using tools such as Microsoft Visio, Lucidchart, or similar process mapping software
• Proficiency with Microsoft Office Suite, including strong skills in Microsoft Excel with the ability to perform vlookups and create pivot tables
• Excellent organizational skills with exceptional attention to detail, ensuring documentation is accurate, consistent, and well-structured
• Strong written communication skills with the ability to clearly document complex business processes and translate technical concepts into user-friendly materials
• Ability to gather information from multiple stakeholders and subject matter experts and convert it into clear, standardized documentation and workflows
• Experience working in or with manufacturing industry environments and familiarity with manufacturing-related processes
• Experience with ERP systems and understanding of how ERP data and workflows support Sales Operations
• Ability to work cross-functionally with departments such as Finance, IT, Engineering, Sales, and others, demonstrating strong interpersonal and communication skills

Benefits

• Medical
• Dental & Vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)